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Effective Date: 10th July, 2024
Thank you for shopping at PandaCartz Pvt Ltd. We want to ensure you are completely satisfied with your purchase. If you have any questions about our return and exchange policy, please contact us at info@pandacartz.com before making a purchase.
Returns
We accept returns on most items within 14 days of receipt, provided that the item is unused, in its original condition, and with all tags attached (if applicable). To initiate a return, please follow these steps:
– Contact our customer service team at info@pandacartz.com to request a return authorization (RA) number.
– Pack the item securely in the original packaging, if possible.
– Clearly mark the RA number on the outside of the package.
– Ship the item back to us using a trackable shipping service. You are responsible for return shipping costs.
Once we receive your return, we will inspect the item and process your refund within 7 days. The refund will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
- Non-Returnable Items
Certain items are not eligible for return or exchange, including:
– Items that have been used, washed, or altered in any way.
– Items without original tags or packaging.
– Customized or personalized items.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@pandacartz.com. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our return and exchange policy, please contact us at:
Email: info@pandacartz.com
